Case studies and selected projects.
Capital One · Auto Finance
Led strategy and delivery of a self-serve title maintenance flow with a mobile-native and web customer experience experience, proactive comms and a modernized agent UI.
Impact: -$800k/yr ops cost; higher status transparency; fewer inbound calls
Read case studyCapital One · Auto Finance
Built a mobile-native and web journey that explains total-loss steps and sends milestone comms across the claim lifecycle.
Impact: Reduced confusion for 100k customers/yr; faster time-to-resolution; fewer status inquiries
Read case studyCapital One · Ledger validation
Led a regression tool and validation strategy to compare legacy vs new platform behavior—including a newly coded ledger.
Impact: Validated 7M+ accounts across 100+ attributes; de-risked migration
Read case studyNorthrop Grumman · Space Systems
Led architecture development for a missile-defense satellite program; analyzed interfaces and simulated improvements.
Impact: Improved interface clarity; better model fidelity; actionable engineering insights
Read case studyPersonal project
Built a site for approachable financial basics and a repeatable framework for articles/stories on the space.
Impact: Shareable fundamentals; repeatable publishing framework
Read case study